Moneyback condition

Refund policy.

Refunds of tickets, combo tickets, tickets with fixed validity, Fast pass tickets

  1. Refunds of the Ticket, Combo ticket, Fast pass ticket, ticket with a fixed validity period are carried out on the initiative of the Owner with a passport and a Ticket, Combo ticket, Fast pass ticket, ticket with a fixed validity period. If there was no passage through the turnstile or the gate of the Theme Park, refunds are made at the ticket offices of the Park or at the offices of the respective Agents. If a Ticket, Combo ticket, Fast pass ticket, or fixed-term ticket has been used to pass through the turnstile or the gate of the Theme Park, then the ticket is considered activated and cannot be returned.
  2. An application for a refund is submitted by the Owner of the Ticket or season ticket during the validity period of the ticket / season ticket for the provision of services, from the date of purchase of the Ticket, Combo ticket, Fast pass ticket, ticket with a fixed period of validity.
  3. The Sochi Park Administration reserves the right to organize and plan a possible temporary / permanent cessation of access to certain zones, facilities, as well as to close the attractions for technical reasons in order to ensure the safety of Sochi Park guests, to perform planned and emergency recovery works due to unfavorable weather conditions or force majeure.
  4. The cost of the Ticket purchased from the Agent is refunded by the Agent in accordance with the procedure established by the Agent.
  5. Refunds for the purchase of a Ticket or Combo Ticket are subject only to the original Ticket or Combo Ticket with intact control.
  6. Refund of the price of a season ticket with a fixed period of validity is possible only if no pass through the turnstile or the gate of the Theme Park has been made for this season ticket.
  7. Refund of the Fast pass ticket is possible only if no pass through the turnstile or gate of the Theme Park has been made for this season ticket.
  8. You must submit a written application for a refund for the purchase to the Park Administration for a refund of the Ticket, Combo ticket, Fast pass, fixed-term pass purchased at the Park ticket office. You must indicate your passport details, contact phone number, mailing address, attach a Combo ticket, Fast pass ticket or a ticket with a fixed validity period, an identity document and a completed consent form for the processing of personal data. The application form for the return and the consent form for the processing of personal data can be obtained at the ticket office of the Park.
  9. You must fill out an application form for a refund of the cost of a Ticket, Combined ticket, Fast pass ticket, ticket with a fixed validity period, paid for on the Sochi Park Website. Send a scanned copy of the completed application for a refund, a scanned copy of the identity document, a scanned copy of the completed Consent to the processing of personal data and a scanned copy of the Ticket, Combined ticket, Fast pass ticket, ticket with a fixed validity period.
  10. Refunds are made in accordance with the current legislation of the Russian Federation and are made within 10 days from the date the Ticket or season ticket Owner submits an application for refund. If the last day on which the refund is to be made falls on a weekend or holiday, then the refund must be made on the first business day after the weekend (holiday). The Park is not responsible for the delay in receiving the refundable funds by the Ticket or season Ticket Holder. The date of debiting the funds from the Park account is considered to be the fact of refund.
  11. If you have purchased a Ticket, Combo ticket, Fast pass ticket, or a fixed-term ticket for cash at the Sochi Park ticket office, the refund is made in cash at the Main ticket office of the Park.
  12. If it is impossible to visit the Park due to the fault of the Park Administration, the cost of the Ticket, combo ticket, Fast pass ticket, ticket with a fixed period of validity is returned to the Owner of the Ticket or season ticket in the manner prescribed by these Refund Rules and applicable legislation of the Russian Federation. If one or more attractions are closed for maintenance or do not work due to unfavorable conditions, this is not a basis for refunding the cost of the Ticket, Combo ticket, Fast pass ticket, ticket with a fixed validity period.
  13. If the Tickets were purchased by a legal entity for a group of persons, the refund is carried out on the basis of a written application for a refund, stamped and signed by an authorized employee of the organization, subject to the rules and terms established by this section.
  14. The Park Administration reserves the opportunity to make a refund for the purchased Ticket on the Park Website, through the personal account of the official website www.sochipark.ru. The buyer fills out an application for a refund with the attachment of the necessary documents during the validity period of an electronic ticket for the provision of services. Refunds are possible only to the bank card with which the order was made.
Choose ticket
To select a tariff more accurate, we recommend to measure the height of guests taking into account shoes. Entrance for children under 107 cm in height is free
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