Tickets policy

This ticket policy (hereinafter referred to as the Policy) governs the procedure for purchasing tickets on any medium — the Ticket, Fast pass tickets, Fixed-term tickets.

The person who purchases, owns and uses the Ticket, Fast pass, Fixed-Term Pass, confirms his agreement with the rules specified in this Policy, with the Rules for visiting the Park and the Return Rules posted on the Site and in places sale of the Park’s services, and also understands and agrees that to visit the Theme Park, you must have a valid Ticket, Fast pass, Fixed-term Pass.

Terms

1. The park is a thematic amusement and amusement park located at the address: Krasnodar Territory, Sochi, Adler District, Olimpiyskiy prospect, 21., which is a landscaped thematic area, which includes play areas, play equipment, attractions, cafes. The use of play equipment requires exercise, including physical activity. The park is not an object of physical culture and sports, an educational organization and is intended solely for leisure. Correct use and operation of equipment and facilities in no way creates a threat to the life and health of Visitors. The Park is intended for temporary stay of Visitors; the Park’s operating mode does not provide for individual work with guests.
2. Ticket — a document of the established form, confirming the right of the Ticket owner to visit the Park within the operating hours, according to the purchased tariff. It can be placed on different media — a letterhead, keychain, bracelet, plastic card, watch, NFC tag, ring, etc. It can be purchased at the ticket offices, at automatic cash desks through an agent or through a website (electronic ticket).
3. The ticket with a fixed period of validity is a document of the established form that gives the right to multiple visits to the Park during a specified period of validity on any day of the Park’s work according to the Park’s work schedule from the day the season ticket is received at the Park’s ticket office, without the right to transfer to third parties.
4. Fast pass ticket — a document of the established form, which gives the right to one-day visit to the Park on the day of its purchase / receipt, allowing access to all operating attractions located in the fenced area of ​​the Theme Park through a separate entrance marked with a corresponding sign, bypassing the main queue. A season ticket is purchased out of turn at the Park’s Cash desks, marked with a special sign.
5. Guest is a person wishing to visit the territory of JSC “Sochi Park”.
6. Accompanying person is a parent, other legal representative or other capable person.
7. Park ticket offices are ticket offices and automatic ticket offices located in front of the entrance to the Park (Sochi, Adler district, Imeretinskaya lowland, Olympic Avenue 21).
8. The Park Administration is officials of JSC “Sochi-Park”, authorized to make decisions in accordance with their job function (CEO, heads of structural divisions).
9. Ticket sales points are the ticket offices of the Park and the Agents who have entered into an appropriate agreement with JSC Sochi-Park.
10. Official Website is a website on the Internet with the domain name sochipark.ru and all official subdomains, which contain information about consumer properties, features of the services provided, a description of the Park, photos, including from events, as well as announcements and other rules mandatory for Visitors.
11. Agents are ticket agencies, travel agencies and other distributors of Tickets authorized by the Park Administration.
12. Force majeure circumstances are extraordinary and unavoidable circumstances under the given conditions, which include, but not limited to, natural disasters (flood, earthquake, strong gusts of wind from 12 m/s), civil unrest, fire, explosion, war, uprisings, strikes, weather conditions, terrorist attacks.
13. Price List of Services is a list of prices for the services provided by the Park published on the information stand and on the Website. There are different rates for individual, family, group and corporate visits. Before accepting the offer, the User is obliged to study the Price List and accept the prices under the service agreement.
14. Cashier’s check/Form of strict accountability is a document confirming the purchase of a ticket, containing its data.
15. Turnstile is a specialized device installed at the entrance to the Park and/or in front of the attraction to pass the Guests who have a valid Ticket, Fast pass Pass or Fixed-term Pass, in turn.
16. The gate is a specially equipped additional passage to the Park.

Tickets, Fast pass tickets , tickets with a fixed period of validity

1. Individuals can purchase Tickets, Fast pass tickets and tickets with a fixed validity period at the Ticket Office of the Park and on the Official Website.
2. The cost of Tickets, Fast pass tickets and tickets with a fixed period is determined by the current tariffs approved by the Park Administration, located in front of the Park Ticket Office and on the Website for public viewing.
3. Children with a height up to 107 cm have the right to visit the Park free of charge, the visit must only be with an Accompanying Person who has a valid Ticket, Fast pass ticket or a fixed-term ticket.
4. Children with a height of 107.1 cm to 140 cm inclusive have the right to visit at the “Child” rate, accompanied by an accompanying person holding a valid Ticket, Fast pass ticket or ticket with a fixed validity period.
5. The right to visit at the “Special” rate is granted to the following categories of citizens upon presentation of the relevant supporting documents:
   • persons over 50 years old;
   • persons with disabilities of groups 2 and 3 of all degrees and groups of disability;
   • veterans / disabled combatants;
   • participants of hostilities;
   • an accompanying person with a disability of group 1, a disabled child (no more than 1 accompanying guest for 1 guest with a disability).
6. The right to visit the Park at the “Preferential” rate is granted to the following categories of citizens:
   • persons with disabilities of only 1 group;
   • disabled children;
   • veterans, prisoners and invalids of the Patriotic War / Great Patriotic War;
   • persons over 60 years old inclusive.
7. The tariff is available only upon presentation of identity documents and the right to a benefit, followed by mandatory copying of supporting documents. Copying of documents is carried out with the consent of the owner of the document giving the right to the benefit, subject to the completion of the “Consent for processing of personal data”.
8. The ticket entitles the bearer to:
   • unlimited number of passes (entrance / exit) through the turnstiles and guest gates of the Park during the day of visit, according to the purchased tariff, without limiting the time spent in the Park, within the established working hours;
   • visiting show programs taking place in the fenced area of the Park, according to the published poster of events, subject to the availability of free seats. The presence of a ticket does not guarantee the availability of free space, the Park Administration recommends the Guests to take seats in the show programs in advance;
   • visiting any entertainment events held on the territory of the Park by the Park Administration, with the exception of paid events, master classes, prize games and other types of services requiring the purchase of a separate ticket;
   • visiting any operating attractions in the fenced area of the Park in accordance with the instructions for the safe operation of each attraction (restrictions on anthropometric data and individual parts of clothing and accessories). There are no restrictions on the number of approaches for riding attractions within the visit;
9. Fast pass ticket entitles its owner for:
   • unlimited number of passes (entrance / exit) through the turnstiles and guest gates of the Park during the day of visit, according to the purchased tariff, without limiting the time spent in the Park, within the established working hours;
   • Fast pass ticket does not guarantee the availability of free space. The Park Administration recommends the Guests to take places in the show programs in advance;
   • visiting any entertainment events held on the territory of the Park by the Park Administration, with the exception of paid events, master classes, prize games and other types of services requiring the purchase of a separate ticket.
   • visiting any operating amusement rides in the fenced area of the Park through a separate entrance marked with the appropriate sign (bypassing the main queue) in accordance with the instructions for the safe operation of each attraction (restrictions on anthropometric data and individual parts of clothing and accessories). There are no restrictions on the number of approaches for riding attractions within the visit;
10. A ticket with a fixed period of validity entitles the bearer to:
    • for an unlimited number of visits to the Park in accordance with the established operating hours within the validity period of the ticket with a fixed validity period.
    • unlimited number of passes (entrance / exit) through the turnstiles and guest gates of the Park during the day of visit, according to the purchased tariff, without limiting the time spent in the Park, within the established working hours;
    • visiting show programs taking place in the fenced area of the Park, according to the published poster of events, subject to the availability of free seats. A ticket with a fixed expiration date does not guarantee the availability of free space. The Park Administration recommends the Guests to take places in the show programs in advance;
    • visiting any entertainment events held on the territory of the Park by the Park Administration, with the exception of paid events, master classes, prize games and other types of services requiring the purchase of a separate ticket.
    • visiting any operating attractions in the fenced area of the Park in accordance with the instructions for the safe operation of each attraction (restrictions on anthropometric data and individual parts of clothing and accessories). There are no restrictions on the number of approaches for riding attractions within the visit;
11. The Park Administration reserves the right to hold promotions and giveaways for gifts both among all Ticket Holders, Fast pass tickets Holders, Holders of tickets with a fixed validity period , and among individual Holders of such tickets.
12. By purchasing (receiving) a Ticket, Fast pass ticket, ticket with a fixed period of validity, its owner agrees to comply with the terms and conditions of visiting the Park and attractions and is fully responsible for their violation in accordance with this Policy and the current legislation of the Russian Federation.
13. The Park shall not be liable to the owner of the Ticket, Fast pass ticket, ticket with a fixed period of validity in cases when he/she/they cannot visit the Park for reasons not related to the actions of the Park such as absence the opportunity to visit the Park during the validity period of the tariff, loss, damage, deliberate copying for the purpose of entering the Park with a copy of the Ticket, Fast pass ticket, ticket with a fixed period of validity.
14. The Ticket, Fast pass ticket, ticket with a fixed period of validity are withdrawn by an employee of the Park Security Department and information about the ticket is canceled without the right to restore in case of revealing the fact of transfer of a Ticket, Fast pass ticket, season ticket with a fixed period of validity after its activation, but within its validity period to a third party.
15. The owner of the Ticket, Fast pass Ticket, Ticket with a fixed period of validity is obliged to keep the Ticket until the end of the visit to the Park (validity in the case of a pass with a fixed period of validity) in proper condition: without cuts, punctures, breakages and other damages. Check the status of the Ticket, Fast pass ticket, fixed-term ticket upon purchase.
16. The owner of a season ticket with a fixed period of validity must immediately inform the Park Administration about the loss, theft or damage of the season ticket by contacting the Park Office personally with identification documents. The first renewal of a season ticket with a fixed validity period is free of charge, the cost of the second and subsequent restorations is determined by the Park’s price list.
17. If the Ticket, Fast pass ticket, which was used to enter the Park through the turnstile, is lost, stolen or damaged, then the recovery takes place strictly in the presence of a payment confirmation containing readable information about the ticket. This is the number and the tariff (cashier’s check / strict reporting form).
18. The ticket, Fast pass ticket, ticket with a fixed period of validity cannot be used for advertising purposes without the permission of the Park Administration.
19. A visitor may be denied entry to the Theme Park in case of purchasing a counterfeit Ticket, Fast pass ticket, ticket with a fixed validity period. The Park reserves the right to call the police if it detects an attempt to enter the park with a fake Ticket, Fast pass ticket, or a ticket with a fixed validity period, in order to find out the circumstances of the appearance of a fake Ticket, Fast pass ticket, a ticket with a fixed validity period in accordance with the procedure established by current legislation Russian Federation.
20. The Park Administration has the right to suspend the sale and admission of the owners of Tickets, Fast pass tickets, tickets with a fixed validity period for an indefinite period in case of exceeding the permissible number of Guests in order to ensure the safety and comfort of its visitors. The Park Administration makes an appropriate announcement at the ticket offices and in the Park’s social networks in this case.
21. Access to the Park territory at all rates is possible subject to the conditions specified in the Park’s rates.

Access to the Park

1. Access to the Park is carried out in accordance with the Rules for visiting the Theme Park “Sochi Park” posted on the Official Site and the Ticket Office of the Park.

Sales points

1. The main points of sale are the Park Ticket Office and the Website. Also, Tickets are sold through Agents.
2. Agents are obliged to take into account all the requirements established by this Policy, familiarize buyers with the rules for visiting the Theme Park, inform buyers that purchasing Tickets means that buyers agree with the Rules for visiting the park.

Refund of Tickets, tickets with fixed validity, Fast pass tickets

1. Refund of Tickets, tickets with a fixed validity period, Fast pass tickets is made in accordance with the Refund Policy.

Liability

1. Neither the Park Administration, nor the Agents, nor any other person involved in organizing the work of the Park, shall be held liable for failure to fulfill any obligation in accordance with this Policy if the reason for such failure was Force Majeure.
2. Neither the Park, nor the Agents, nor any other person participating in the organization of the work of the Park shall be liable to the Owner of the Ticket, Fast pass ticket, ticket with a fixed period of validity, in case of loss, theft, damage, purchase of a counterfeit Ticket, Fast pass ticket, ticket with a fixed period of validity from third parties and do not compensate for its cost.

Final provisions

1. All information requests regarding Tickets, Fast pass tickets, tickets with a fixed validity period are sent through the feedback form on the Site. If the ticket was purchased from Agents, then information requests must be sent to the Agent from whom the Ticket was purchased.
2. The park reserves the right to unilaterally amend this Policy; such changes come into force from the date of publication of the updated version of the Policy on the Park’s Website www.sochipark.ru.
3. The provisions of this Policy are drawn up in accordance with the laws of the Russian Federation. Any disputes arising from legal relations governed by this Policy are subject to resolution in the manner prescribed by the legislation of the Russian Federation.

Refund policy.

Refunds of tickets, combo tickets, tickets with fixed validity, Fast pass tickets

1. Refunds of the Ticket, Combo ticket, Fast pass ticket, ticket with a fixed validity period are carried out on the initiative of the Owner with a passport and a Ticket, Combo ticket, Fast pass ticket, ticket with a fixed validity period. If there was no passage through the turnstile or the gate of the Theme Park, refunds are made at the ticket offices of the Park or at the offices of the respective Agents. If a Ticket, Combo ticket, Fast pass ticket, or fixed-term ticket has been used to pass through the turnstile or the gate of the Theme Park, then the ticket is considered activated and cannot be returned.
2. An application for a refund is submitted by the Owner of the Ticket or season ticket during the validity period of the ticket / season ticket for the provision of services, from the date of purchase of the Ticket, Combo ticket, Fast pass ticket, ticket with a fixed period of validity.
3. The Sochi Park Administration reserves the right to organize and plan a possible temporary / permanent cessation of access to certain zones, facilities, as well as to close the attractions for technical reasons in order to ensure the safety of Sochi Park guests, to perform planned and emergency recovery works due to unfavorable weather conditions or force majeure.
4. The cost of the Ticket purchased from the Agent is refunded by the Agent in accordance with the procedure established by the Agent.
5. Refunds for the purchase of a Ticket or Combo Ticket are subject only to the original Ticket or Combo Ticket with intact control.
6. Refund of the price of a season ticket with a fixed period of validity is possible only if no pass through the turnstile or the gate of the Theme Park has been made for this season ticket.
7. Refund of the Fast pass ticket is possible only if no pass through the turnstile or gate of the Theme Park has been made for this season ticket.
8. You must submit a written application for a refund for the purchase to the Park Administration for a refund of the Ticket, Combo ticket, Fast pass, fixed-term pass purchased at the Park ticket office. You must indicate your passport details, contact phone number, mailing address, attach a Combo ticket, Fast pass ticket or a ticket with a fixed validity period, an identity document and a completed consent form for the processing of personal data. The application form for the return and the consent form for the processing of personal data can be obtained at the ticket office of the Park.
9. You must fill out an application form for a refund of the cost of a Ticket, Combined ticket, Fast pass ticket, ticket with a fixed validity period, paid for on the Sochi Park Website. Send a scanned copy of the completed application for a refund, a scanned copy of the identity document, a scanned copy of the completed Consent to the processing of personal data and a scanned copy of the Ticket, Combined ticket, Fast pass ticket, ticket with a fixed validity period.
10. Refunds are made in accordance with the current legislation of the Russian Federation and are made within 10 days from the date the Ticket or season ticket Owner submits an application for refund. If the last day on which the refund is to be made falls on a weekend or holiday, then the refund must be made on the first business day after the weekend (holiday). The Park is not responsible for the delay in receiving the refundable funds by the Ticket or season Ticket Holder. The date of debiting the funds from the Park account is considered to be the fact of refund.
11. If you have purchased a Ticket, Combo ticket, Fast pass ticket, or a fixed-term ticket for cash at the Sochi Park ticket office, the refund is made in cash at the Main ticket office of the Park.
12. If it is impossible to visit the Park due to the fault of the Park Administration, the cost of the Ticket, combo ticket, Fast pass ticket, ticket with a fixed period of validity is returned to the Owner of the Ticket or season ticket in the manner prescribed by these Refund Rules and applicable legislation of the Russian Federation. If one or more attractions are closed for maintenance or do not work due to unfavorable conditions, this is not a basis for refunding the cost of the Ticket, Combo ticket, Fast pass ticket, ticket with a fixed validity period.
13. If the Tickets were purchased by a legal entity for a group of persons, the refund is carried out on the basis of a written application for a refund, stamped and signed by an authorized employee of the organization, subject to the rules and terms established by this section.
14. The Park Administration reserves the opportunity to make a refund for the purchased Ticket on the Park Website, through the personal account of the official website www.sochipark.ru. The buyer fills out an application for a refund with the attachment of the necessary documents during the validity period of an electronic ticket for the provision of services. Refunds are possible only to the bank card with which the order was made.